The gist in plain English
You are busy, and probably don't want to spend your day on this page. So, here are the most important things first (they don't replace the legal stuff below, but we think they are what you came here for):
- Your tape is yours, not ours, and you are responsible for it.
- We can't and won't use it for anything other than delivering great transcriptions to you. Specifically, we will not use it for training AI models.
- The use of our service is at your own risk. We promise to do our part as best we can, but we do not guarantee perfect transcriptions ready for publishing. We advise you to always manually check your transcript's accuracy, before putting it to use.
- We transfer the tape encrypted and do everything in our power to keep it private on our end. Unless you ask us to store your tape, we delete it immediately after transcribing it.
Terms of Service
These Terms of Service (the "Terms") govern your (“you” or “Customer”) use of the service offered by Good Tape ApS, Njalsgade 19D, 1., DK-2300 Kbh S, Denmark, CVR: 43724509 ("Good Tape", "we", "us" or "our") through our website located at https://goodtape.io/ (the "Website"). Good Tape offers a subscription transcription service ("Service") that allows you to upload audio or video files and receive a written transcript of the audio content. By using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.
Use of the Service
The Service is intended for use by individuals who are at least 18 years old. By using the Service, you represent and warrant that you are at least 18 years old and that you have the right, authority, and capacity to enter into these Terms. You may use the Service solely for your own personal or internal business purposes in compliance with these Terms. You may not use the Service for any illegal or unauthorised purpose, including but not limited to infringing any intellectual property rights, transmitting or distributing viruses, or interfering with the Service or its servers.
Accuracy of Transcriptions
The Service uses advanced AI technology to automatically transcribe audio and video content. However, the accuracy of the transcribed content may vary and Good Tape does not guarantee the accuracy of any transcriptions produced by the Service. You are solely responsible for verifying the accuracy of any transcriptions produced by the Service before relying on them.
The Service is offered for free with limitations. Advanced features are offered to the Customer on a subscription model. The Service is renewable monthly or yearly depending on your selected subscription plan. We may offer different subscription plans, each with its own features and pricing. The current subscription plans and their features are detailed on our Website. We reserve the right to modify the subscription plans and their features at any time. In case of degrading changes Customer shall be duly notified at least thirty (30) days in advance. You can cancel a subscription at any time, effective next billing date and we warrant to deliver the Service ordered by You, subject to you remitting related payment that we invoice from You according to this Agreement. We have no minimum commitments, and canceling a subscription is easily done via self-service from your account once you are logged in. This is our belief: If you, for any reason, do not want your subscription any longer, you should be able to get out fast and easily.
Payment and Billing
Unless other arrangements have been made in writing, you must provide us with valid payment information to subscribe to the Service. Subscription fees are billed in advance and are non-refundable, except as otherwise provided in these Terms or required by law.
We will treat this Agreement, our relationship and your User Content as confidential and will not disclose it to third parties without your consent, except as required by law or as necessary to provide the Service. We will take all possible measures to protect the confidentiality of your User Content. Your files are yours alone. Please refer to our data security and privacy policies for more information. No publicity shall be made about this Agreement, your content or data and this shall survive any termination of this Agreement.
Intellectual Property Rights
The Service and all intellectual property rights associated with it, including but not limited to patents, trademarks, and copyrights, are owned by Good Tape or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Service for your personal or business purposes, subject to these Terms. You may not copy, modify, or distribute any part of the Service without the express written consent of Good Tape.
The Service is provided on an "as is" and "as available" basis. Good Tape makes no representations or warranties of any kind, express or implied, as to the operation of the Service or the information, content, materials, or products included on the Service. Good Tape does not warrant that the Service will be uninterrupted or error- free, and Good Tape will not be liable for any interruptions or errors.
Limitation of Liability
In no event will either Party be liable to the other Party for any damages of any kind arising from the use of the Service, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
Good Tape reserves the right to terminate or suspend your access to the Service at any time, with or without cause, and without notice, however not during an ordered and paid subscription term. In the event that a decision is made to terminate the Service, Customer shall be duly notified at least thirty (30) days in advance of such termination. Furthermore, any fees prepaid for the Service that extend beyond the date of discontinuation shall be refunded in full to the affected parties.
Changes to the Service
Good Tape reserves the right to modify the Service at any time, with or without notice. Changes to service prices can be changed with a standard 30 days written notice.
These Terms and your use of the Service will be governed by and construed in accordance with the laws of Denmark without giving effect to any principles of conflicts of law.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent possible, and the remaining provisions will remain in full force and effect.
Any disputes arising out of or in connection with these Terms or the Service will be resolved through binding arbitration in accordance with the Danish rules. The arbitration will be conducted in Copenhagen, Denmark.
These Terms constitute the entire agreement between you and Good Tape with respect to the Service, and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Good Tape.