Good Tape Privacy Statement
Last updated: October 12, 2024
Thank you for entrusting Good Tape with your transcription needs. Protecting your private information is a serious responsibility, and we want you to understand how we handle it.
The Short Version
When you upload a file, we only collect the necessary personal information to provide our service. We don’t sell your information to third parties, or to train AI. Your files are yours, and we use them strictly as described in this privacy statement.
What Information Good Tape Collects and Why
Information from Website Browsers
We collect basic information from all website visitors, such as browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like IP addresses. This helps us understand how visitors use Good Tape and ensures the security of our website.
Information from Users Who Upload Files
When you upload a file, it is transferred via a secure HTTPS protocol to our servers in the European Union for transcription. With your consent, we can store your uploaded files for easier access and repeated use. You can opt-in or out of this feature at any time through your account settings. We collect this information to provide the services advertised. If provided, we will use your email address to communicate with you for the reasons you’ve consented to. You have the right to withdraw consent at any time by contacting us, and we will delete your email address from our records.
Information from Users with Accounts
If you create an account, we require some basic information such as a username, email address, and password. This helps us identify you on Good Tape and communicate with you as necessary. We do not collect sensitive personal information unless you choose to provide it by uploading such content.
What Information We Don’t Collect
- We do not share, sell, rent, or trade User Personal Information with third parties for commercial purposes.
- We only share information in specific situations, such as with your permission, to perform requested services, or with third-party vendors who process information on our behalf under similar privacy restrictions.
Our Use of Cookies and Tracking
Good Tape uses cookies to make interactions with our service easy and meaningful. Cookies help keep you logged in, remember your preferences, and provide information for future development. By using our website, you agree to our use of cookies. We do not track your activity across other websites.
How Good Tape Secures Your Information
We take all reasonable measures to protect User Personal Information from unauthorized access, alteration, or destruction. While we strive to use the best available means to protect your information, no method of transmission or storage is 100% secure. For highly sensitive information, we advise transcribing manually.
Global Privacy Practices
All information collected is stored and processed in the European Union. We require vendors and affiliates with access to User Personal Information to comply with our privacy policies and applicable data privacy laws.
Resolving Concerns
If you have concerns about how Good Tape handles your information, please contact us at yourfriends@goodtape.io. We will respond within 30 days at the very latest.
How We Respond to Compelled Disclosure
Good Tape may disclose personal information to law enforcement if required by law. We strive for transparency and will notify users of any disclosure unless prohibited by law.
How You Can Access and Control Your Information
If you’re a registered Good Tape user, you can access and update your information at our website or delete your basic user profile information by contacting yourfriends@goodtape.io.
Data Retention and Deletion
Good Tape retains User Personal Information as long as your account is active or as needed to provide services. Uploaded files are deleted immediately after processing unless you request storage. User Personal Information may be retained up to five years after account termination unless you request deletion.
How We Communicate with You
We use your email address to communicate with you, only for the reasons you’ve accepted. We may send notifications about new features, policy changes, or support, and marketing emails with your consent. You can unsubscribe from marketing emails at any time.
Changes to Our Privacy Statement
Good Tape may update this privacy statement periodically. We will notify users of material changes at least 30 days before changes take effect.